Thank you for purchasing this Mammut product. You have opted for top-class quality and durability.
Mammut products are subject to stringent quality requirements. However, in the event of any material or production fault in a product purchased from one of our authorized sports retailers, we will repair or replace the item free of charge even after the expiry of the statutory warranty period.
This guarantee excludes damages caused by accidents, incorrect use, normal wear and tear, damage caused by fire, sharp edges (such as crampons, rocks, skis, etc.) and fading of colors due to extended UV exposure. We are aware that damages of this nature do occur and in such cases we guarantee a professional repair service at a fair price to ensure lasting enjoyment of your Mammut product.
Please note that we will accept only clean items. Clothing must be freshly washed. As well as hygiene reasons, this is due to the fact that we reweld the seams after a repair and a clean surface is required to ensure lasting adherence of the tapes.
The decision as to whether to repair, replace or refund the purchase price of a product shall be taken by Mammut. To process any guarantee claim, please bring the clean product together with the purchase receipt to your retailer or nearest Mammut Store. If you purchased in the Mammut online shop, please contact us by email at firstname.lastname@example.org, including a description of the fault, detailed photos of your product and a copy of your invoice.